Privacy Policy

This privacy policy aims to give you information on how Minddesk collects and processes your personal data through your use of this website, including any data you may provide when you purchase a product or subscribe to our newsletter.

Contact Details

Minddesk Software GmbH is the controller and responsible for your personal data (collectively referred to as "we", "us" or "our" in this privacy policy). We are a registered company in Hannover, Germany. Our mailing address is

Minddesk Software GmbH
Eleonorenstr. 18
30449 Hannover, Germany

For any privacy-related questions, you can reach us at support@minddesk.com

Third Party Links

This website may include links to third-party websites. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.


Cookies

A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. We use cookies across our sites to help identify and track visitors, their usage of our services, and their website access preferences. Visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using our websites, with the drawback that certain features may not function properly without the aid of cookies.


What data we collect and why we collect it


Purchases

Purchases through our online store are managed by our partner MyCommerce. If you purchase a product, MyCommerce will ask for and collect personal data from you to process the order. This includes your e-mail, name, mailing address and financial data. We will not have access, collect, use, store or transfer your financial data, which includes your bank account and payment card details. All other personal data you have provided may be accessed and collected by us to provide our service. We use this data solely to identify your order in case you want to download updates or upgrade your license, and to respond to your enquiries and requests for support. MyCommerce's privacy policy can be found here.

Our products are also made available to download and/or purchase via Steam. We do not collect any personal data from Steam purchases.

Analytics

We use Google Analytics for tracking visitors and aggregating information about the traffic to our websites. All of the collected information is anonymous. The Google Analytics privacy policy can be found here. You can learn more about how to opt-out of tracking in Google Analytics here.

Email

Customers that email us, or use any of the contact forms on our websites, will have their email address, IP address, and any data provided in the contact form or body of the email stored in our help desk third-party service provider, Zendesk. The Zendesk privacy policy is found here.

We keep all email communication indefinitely to help us provide support and improve our services.

Embedded Content From Other Websites

We are using embeds like videos on our website. The service providers of those embeds may collect your IP Address, your User Agent, store and retrieve cookies on your browser, embed additional third-party tracking, and monitor your interaction with that embedded content.

We embed videos hosted by Youtube (Google). Google's privacy policy can be found here.

Marketing Campaigns

We use email marketing to communicate with customers and potential customers from time to time. All email lists and campaigns are "opt-in" meaning we will not send you these sorts of emails unless you indicated that you wish to receive them. All marketing emails sent by us will include an unsubscribe link in the footer of the email. Emails sent to you may also include standard tracking, including open and click activities. We use Mailchimp for our marketing campaigns. Mailchimp's privacy policy is found here

Hosting

All of our websites are hosted on a server inside the EU. Access logs are automatically stored on our server for a maximum of 9 weeks. These log files store what files on our server were accessed and by what IP address. IP addresses are automatically anonymized after 7 days.


Who we share your data with

We will not rent or sell potentially personally-identifying and personally-identifying information to anyone.

We disclose potentially personally-identifying and personally-identifying information only to our employees and contractors that (i) need to know that information in order to process it on our behalf or to provide services, and (ii) that have agreed, in writing, not to disclose it to others. Some of those employees and contractors may be located outside of your home country; by using our websites and services, you consent to the transfer of such information to them.


What Rights You Have Over Your Data

You have the right to request that we provide access to, correct, delete, restrict or provide portability of your personal information. If you would like to exercise any of these rights, please direct your query to support@minddesk.com. We will respond within a reasonable timeframe, not to exceed one week.


How We Protect Your Data

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees and third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.


What Data Breach Procedures We Have In Place

Should any event occur where customer data has been lost, stolen, or potentially compromised, our policy is to alert our customers via email no later than 48 hours of our team becoming aware of the event. We will also report such incident to any required data protection authority.


Privacy Policy Changes

This version was last updated on May 2018. Historic versions can be obtained by contacting us.